Privacy Policy

Privacy Policy

1. Who We Are

2. The Information We Collect

We may collect personal information including:

Information you provide
● Full name
● Email address
● Telephone number
● Billing address
● Delivery address
● Information submitted through our Contact Form 7 enquiry forms
● Details relating to furniture restoration commissions
● Messages sent via email or WhatsApp
● Information provided when subscribing to our newsletter

Information collected automatically

When you visit our website we may collect:
● IP address
● Browser type
● Device information
● Operating system
● Website usage data
● Referring websites
● Cookies and similar technologies

3. How We Use Your Information

We use your information to:
● Respond to enquiries and commission requests
● Provide quotations
● Process and fulfi l orders
● Deliver purchased items
● Process payments securely
● Communicate about your order
● Improve our website and customer experience
● Send marketing emails where you have given consent
● Meet our legal and accounting obligations
● Detect and prevent fraud

4. Our Lawful Basis for Processing

Under UK GDPR we process personal information because:
● You have given consent (for example, subscribing to our newsletter).
● Processing is necessary to fulfi l a contract with you.
● Processing is necessary to comply with legal obligations.
● Processing is necessary for our legitimate business interests, provided these do not override your rights.

5. Payments

Payments made through our website are processed securely by Stripe.

Restory Studio does not store your full payment card details. Payment information is handled directly by Stripe in accordance with their own privacy and security policies.

6. Email Marketing

If you choose to subscribe to our newsletter, we use MailPoet and Brevo to manage email communications.

You may unsubscribe at any time using the link provided in every marketing email or by contacting us directly.

We will only send marketing emails where we have your consent or where otherwise permitted by law.

7. Website Analytics

We use Google Analytics and Google Search Console to help us understand how visitors use our website and to improve its performance.

These services may collect information such as:
● Pages visited
● Time spent on the website
● Device information
● Browser type
● Approximate location
● Referral sources

Google may process this information in accordance with its own Privacy Policy.

Where required by law, analytics cookies will only be placed after you have given consent.

8. Contact Forms

When you complete one of our Contact Form 7 enquiry forms, we collect the information you provide in order to:
● Respond to your enquiry
● Prepare quotations
● Discuss furniture commissions
● Provide customer support

We only use this information for the purpose of responding to your enquiry unless you separately consent to receive marketing communications.

9. WhatsApp Communication

If you choose to contact us via WhatsApp, your messages will also be processed by WhatsApp in accordance with WhatsApp's Privacy Policy.

Please avoid sending sensitive personal information through WhatsApp unless necessary.

10. Sharing Your Information

We never sell your personal information.

We may share your information only where necessary with trusted service providers including:
● Stripe (payment processing)
● Delivery and courier companies
● Website hosting providers
● WooCommerce
● MailPoet
● Brevo
● Google Analytics
● Professional advisers such as accountants where legally required

Each provider only receives the information necessary to perform their services.

11. Cookies

Our website uses cookies to:
● Keep the website functioning correctly
● Remember shopping cart contents
● Improve website performance
● Measure visitor statistics
● Support website security

Where legally required, we ask for your consent before placing non-essential cookies.

You can change your cookie preferences at any time through your browser settings.

12. Data Retention

We only keep your information for as long as necessary.

Typically:
● Customer order information is retained for up to seven years for accounting and tax purposes.
● Enquiries that do not become customers are retained only as long as reasonably necessary.
● Newsletter subscription information is retained until you unsubscribe.

13. Your Rights

You have the right to:
● Request access to your personal information.
● Correct inaccurate information.
● Request deletion of your information.
● Restrict or object to processing.
● Request a copy of your personal data.
● Withdraw consent where processing relies upon consent.
● Lodge a complaint with the Information Commissioner's Offi ce (ICO).

To exercise your rights, please contact us using the details below.

14. Data Security

We use appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure or destruction.

Although no website can guarantee absolute security, we take reasonable steps to protect your data.

15. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms.

If you follow these links, those websites have their own privacy policies and we are not responsible for their content or privacy practices.

16. Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to refl ect changes in our business or legal obligations.

The latest version will always be published on this page with the revised "Last updated" date.

18. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Restory Studio
Winchburgh, West Lothian, Scotland
Email: connect@restorystudio.co.uk
Website: https://www.restorystudio.co.uk.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Offi ce (ICO):
https://ico.org.uk 

Last updated: 26/06/2026